Frequently Asked Questions

Please read our FAQ before sending us a message.

Are my purchases under warranty?

Yes, all products carry its full 2 year warranty from date of purchase. That is the beauty of dealing directly with the official importer of your most sought after cycling brands.  

I want to talk to a live person at Peloton online. Can I call you?

Yes, pick up your phone and start dialling 0828725159.

My shoes/helmet does not fit

Are you within your 5 days purchase date? Do you still have the original box and packaging with no stickers, markings or damage? Are the tags still attached to the product? If and only if the answer is yes to all of the above questions can you exchange your order. Please visit our online store and purchase an ‘exchange’. Now it is time to package your incorrect fitting order and get it ready for the collection. Use the waybill and baggie provided for your convenience. Do NOT sellotape/ducktape/mask tape the box please.  Once you are happy with your packaged parcel, the courier will collect your incorrect fitting order. Upon receipt the product will be inspected to ensure it is still in the condition it was delivered in and the new size shipped for a speedy delivery. Please email info@thepeloton.co.za if you have any questions or uncertainties.

My order was damaged upon arrival. What can I do?

Please endorse the waybill immediately before the courier leaves. This way we can hold the courier company responsible. Contact us immediately by sending us an email to info@thepeloton.co.za.

How do I return my order to you?

Are you within your 5 day purchase date? Do you still have the original box and packaging with no stickers, markings or damage? Are the tags still attached to the product? If and only if the answer is yes to all of the above questions can you return your order to us. Now proceed to visit our online store and purchase a ‘return’.

Can I order from a location outside South Africa?

This is a bit tricky. What we could suggest is making a friend in South Africa and ask them to order it for you and they can send it on.

Does the price include shipping?

Yes, unless otherwise stated, all purchases include shipping. Keep in mind re-delivery of your ‘not-fitting’ and ‘I don’t like the colour’ order is for your own pocket… as well as the cost to return the ‘not-fitting’ and ‘I don’t like the colour’ item back to our offices.

Send us an email

Thank you for submitting your contact request.



If your questions are still not answered, please visit our FAQ page.