Frequently Asked Questions
Please read our FAQ before sending us a message.
Yes, all products carry its full 2 year warranty from date of purchase. That is the beauty of dealing directly with the official importer of your most sought after cycling brands.
Yes, pick up your phone and start dialling 0828725159.
Are you within your 5 days purchase date? Do you still have the original box and packaging with no stickers, markings or damage? Are the tags still attached to the product? If and only if the answer is yes to all of the above questions can you exchange your order. Please visit our online store and purchase an ‘exchange’. Now it is time to package your incorrect fitting order and get it ready for the collection. Use the waybill and baggie provided for your convenience. Do NOT sellotape/ducktape/mask tape the box please. Once you are happy with your packaged parcel, the courier will collect your incorrect fitting order. Upon receipt the product will be inspected to ensure it is still in the condition it was delivered in and the new size shipped for a speedy delivery. Please email email@example.com if you have any questions or uncertainties.
Please endorse the waybill immediately before the courier leaves. This way we can hold the courier company responsible. Contact us immediately by sending us an email to firstname.lastname@example.org.
Are you within your 5 day purchase date? Do you still have the original box and packaging with no stickers, markings or damage? Are the tags still attached to the product? If and only if the answer is yes to all of the above questions can you return your order to us. Now proceed to visit our online store and purchase a ‘return’.
This is a bit tricky. What we could suggest is making a friend in South Africa and ask them to order it for you and they can send it on.
Yes, unless otherwise stated, all purchases include shipping. Keep in mind re-delivery of your ‘not-fitting’ and ‘I don’t like the colour’ order is for your own pocket… as well as the cost to return the ‘not-fitting’ and ‘I don’t like the colour’ item back to our offices.
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If your questions are still not answered, please visit our FAQ page.